1.      Basic Information

1.1.   User name ,email ,company

1.2.   Operating system
 Version (XP, Win7)
 32/64 bit
 Service pack (SP1,SP2)

1.3.   Application

1.3.1. Version

1.3.2. 32/64 bit

1.3.3. Service pack (MP1,MP2)

2.      Issue information

2.1.   Type (Bug ,Feature ,Enhancement)

2.2.   Environment (Solid Edge Part ,Draft ,Assembly)

2.3.   Frequency (Always ,~Hourly ,~Daily , ~>Weekly)

2.4.   File(s) specific (Yes ,No)

2.5.   Are other users experiencing this? (Yes ,No)

2.6.   Can you demonstrate the problem? (*Yes ,No)

3.      What type of troubleshooting have you already tried to resolve the problem?
* (Rebooting ,Restarting Application ,Clearing Registry)

4.      Some things to try before logging the issue

4.1.   Ask if other users are experiencing the same problem

4.2.   If not ,have another user open the same file(s) and try to reproduce the problem

4.3.   *Try to reproduce the problem with all unnecessary add-ins and software disabled or stopped

4.4.   *Examine all files for failed features or relationships